Return and Refund Policy

Thank you for shopping at Shine Monaco.
We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and options.

1. Returns

  • You can request a return within 7 days of receiving your order.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition as received

    • In the original packaging with all tags, accessories, and invoice

  • Items that are damaged, used, or missing parts not due to our error may not be accepted for return.

2. Non-Returnable Items

Certain types of products cannot be returned, such as:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., cosmetics, hygiene products)

  • Sale or discounted items

  • Gift cards or downloadable digital products

3. Return Process

To initiate a return:

  1. Email us at apeloxen9@gmail.com with your order number and reason for return.

  2. Our support team will review your request and provide return instructions.

  3. Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Please do not send any items back without prior authorization.

4. Refunds

  • If your return is approved, a refund will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable, and the customer is responsible for return shipping unless the product was defective or damaged on arrival.

  • In case of late or missing refunds, please check with your bank or payment provider before contacting us.

5. Exchanges

We only replace items if they are defective, damaged, or received in error.
To exchange an item, contact us at apeloxen9@gmail.com within 7 days of delivery.

6. Order Cancellations

  • Orders can be cancelled within 24 hours of placing them, provided they have not been shipped.

  • Once an order is dispatched, it cannot be cancelled. You may proceed with a return after delivery instead.

7. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us immediately at apeloxen9@gmail.com with clear photos of the issue.
We will arrange a replacement or refund as quickly as possible.

8. Contact Us

For any questions about returns, refunds, or exchanges, please reach out to:
📧 Email: apeloxen9@gmail.com